Your Data is important to us, our service starts off with a quick diagnostic to ensure hard drive integrity. We want to make sure your data is retrievable first. (If not, this will be a data recovery). We then proceed to ensuring your data is backed up to any removable media device (Purchased separately). Once the data is backed up, we will take the extra step to ensure your data is safe from all malware before we give it back to you, your data will be scanned for any possible infections and will be removed if necessary.